Published by Kairosfy · Kairós Shop · 14/11/2026 · Kairós Shop, Portugal
Cash on delivery in Portugal and Spain
Cash on delivery is one of the two payment options on a Kairosfy store. The customer orders now and pays when the parcel arrives, which removes the need to type card details at checkout.
How cash on delivery works
Your customer chooses cash on delivery at checkout, places the order, and pays the order amount when the parcel is handed over. Nothing is charged when the order is placed. Kairosfy prepares and ships the order in the name of your store.
It is available for catalogue orders with destinations in mainland Portugal and peninsular Spain.
Why it can convert
Payment at the door removes one of the most common hesitations in a new store: handing card details to a shop nobody has bought from yet. It also helps customers who prefer not to pay online, or who do not want a card charge for a small order.
Conversion depends on the product, the price, the photos and the trust your store builds. Offering both cash on delivery and online payment gives the customer a choice.
What the collected amount covers
The customer pays the order total shown in your store when the parcel is delivered. On your side, the same two costs apply as on any order: the per-order fee of your plan and the shipping cost of the route. Both are settled from your euro balance, so the amount that reaches your balance is the order minus those costs.
On a €30 order in Portugal, online payment leaves €22.35 on the Free plan, while cash on delivery leaves €21.32.
The price of each route
Portugal to Portugal: €6.18 with cash on delivery, €5.15 with online payment. Spain to Spain: €5.86 with cash on delivery, €4.83 with online payment. Spain to Portugal: €7.48 with cash on delivery, €6.45 with online payment.
The pattern is simple: the difference is €1.03 per order on all three routes. On low-priced items that difference is a real share of the margin, which is why pricing should start from the cash on delivery cost if that is your main payment method.
How to present it in your store
Name the option clearly at checkout, and say on the product page that payment happens on delivery. Customers who expect to pay online may not return once they see the option, so the text should be visible before checkout.
If you sell cheap items, consider pushing online payment and keeping cash on delivery as a secondary option.
Frequently asked questions
Is cash on delivery available in both Portugal and Spain?
Yes, on catalogue orders for mainland Portugal and peninsular Spain. The cost differs by route and is higher than online payment on all three active routes.
Can I offer online payment as well?
Yes. The store supports online payment and cash on delivery, so the customer can choose. Cash on delivery costs more per order, so the two are not financially identical.
What does the collected amount cover?
The customer pays the order total at delivery. Your plan fee and the route shipping cost are settled from your euro balance, so your balance receives the order minus those costs.
When do I get paid after a cash on delivery order?
You withdraw by SEPA transfer to an IBAN.